1. What services does Pop! Offer?
2. Brief event logistical process description?
3. What Hosting platform do you use? Why?
4. What is the Virtual set up fee? Is it necessary?
5. Is there an unlimited number of guests that can play each game?
6. Can I customize a game?
7. What is included in each game?
8. Do I need a Zoom account?
9. How does game play typically work?
11. Can I request multiple games to run simultaneously over one hour?
12. What is a breakout room?
13. Who assigns guests to their teams/games?
14. How does the “BUZZER” work?
15. How will I get the event link?
16. How many guests can we have?
FAQ. Signing, Deposits and Invoicing
1. Do I have to provide a deposit to secure our event?
2. What are my payment options?
3. When will I have to pay my final invoice balance?
4. Can I call in my Credit Card payment?
5. Will I receive a receipt?
6. How will I know my event is secured?
7. How long before my event will I be contacted to finalize details?
1. What services does Pop! Offer?
Virtual Events: A to Z service / White glove service
2. Brief event logistical process description?
- Upon signing the client will be contacted by our events coordinator to discuss logistics (typically 7 – 14 days before the event).
- After the call, the client will receive a Zoom Guide including the link and description of the event’s activities.
- On the event date the guests will be encouraged to log in 15 minutes early to start testing their connections and devices without taking away from the event time.
3. What Hosting platform do you use? Why?
We prefer Zoom as it is the most user friendly, most accessible and provides the most features that are required to execute the events as smoothly and efficiently as possible. Other platforms are missing features or do not have the sufficient quality for sound and graphics that we prefer.
4. What is the Virtual set up fee? Is it necessary?
The virtual setup fee includes the equipment, time, effort and staffing required to execute the event (from coordination to event completion). Even if the client is providing the link to us, we still have all the other elements to account for and as such does not affect the price.
5. Is there an unlimited number of guests that can play each game?
Different games have different player limits as outlined on the sell sheets:
- Family Feud (up to 40 – max 50)
- Trivia (up to 75 / max 100)
- Name That Tune (up to 75 / max 100)
- Scavenger (up to 75 / max 100)
6. Can I customize a game?
Yes, but it will depend on the game and the request and there will be an additional fee.
7. What is included in each game?
We have included basic pricing, timing, guest minimums and maximums, and brief descriptions of game play in our Virtual event brochures. Your sales representative will be happy to answer any additional questions you may have (ie how the games are structured, what guests will need to play, etc).
8. Do I need a Zoom account?
Downloading the program in advance will allow for a smoother login and event experience and features, although it is not a requirement. You can download from: https://zoom.us/download
9. How does game play typically work?
Our games have explainer videos but here’s a quick breakdown:
- Family Feud: Virtual Family Feud is a head-to-head, family-friendly competition where 4 teams of 6 -10 players battle for bragging rights as they guess the answers to various survey questions about everyday topics. Depending on the number of participants, the typical format is a round robin tournament style where the winning teams from each round moves onto the final round to play one another and finally a winner is announced. As standard, the game typically lasts 45 minutes – 1 hour.
- Name That Tune: Virtual Name That Tune can be played either as a head-to-head competition where 2 teams battle it out or each player for themselves! We will test your music knowledge as players guess the name of a song from a quick 5 second soundbite. The Host will announce one player from each team for every song. The player that buzzes first gets a chance to answer, if they do not get the right answer the other player can try to steal. Every song will be a different music genre, worth 1 point each and the last 5 songs will be a Flash Round each song is worth 5 points. As standard, the game typically lasts 45 minutes – 1 hour.
- Scavenger Hunt: Easy to play, competitive and fun! Scavenger Hunt will have players compete against each other or in teams. The host will announce a riddle and then everyone will have 30 seconds to locate an item and they must BUZZ in to be the first. Once called upon they must show the item on their camera to get their point. The player with the most points at the end of the game will be announced Winner. As standard, the game typically lasts 45 minutes – 1 hour.
- Trivia: Virtual Trivia can be played either as a head-to-head competition where 2 teams battle it out or each player for themselves! We will test your knowledge in a multitude of categories as players try to race each other to buzz in first and answer Trivia questions correctly. The Host will announce the player that buzzes first and gets a chance to answer, if they do not get the right answer the player that buzzed in second can try to steal. Every question is worth 1 point each. Standard games typically last 45 minutes – 1 hour.
10. What devices are required for a virtual event?
A computer / laptop to log on to the event is preferred over a phone or tablet for optimal experience. An additional device (phone or tablet) is recommended when a game requires Buzzin.live (explained below).
11. Can I request multiple games to run simultaneously over one hour?
Ideally each game is played for 45 minutes – 1 hour but we are able to customize different games and different time frames within one hour but that is considered customization, refer to Q5.
12. What is a breakout room?
A breakout room is a feature in which we are able to place guests in “private rooms” where they will be able to interact without the rest of the guests. Rooms are used for games when we have multiple groups competing or playing different games in different breakout rooms.
13. Who assigns guests to their teams/games?
Generally, the client creates the teams and sends them to the Event Coordinator at Pop! At least 3 days prior to the event date. If no teams are required, we can randomly assign people when the event starts.
14. How does the “BUZZER” work?
We will be using a website (NOT an app) as the buzzer method. Ideally a second device (a phone or a tablet will be used to log on to the website www.buzzin.live. Further instructions will be provided live before the game starts.
15. How will I get the event link?
The Events Coordinator will reach out to you approximately 1 week prior to the event and provide you with the detailed guidelines and the event Zoom Link.
16. How many guests can we have?
Included in the package is up to 90 Attendees or Logins. If additional logins are required there will be a fee.
FAQ. Signing, Deposits and Invoicing
1. Do I have to provide a deposit to secure our event?
Yes. We request a 50% deposit at signing.
2. What are my payment options?
Company cheque, Credit cards (Visa, M/C and American Express; surcharges apply), Direct Deposit and E-Transfer payment.
3. When will I have to pay my final invoice balance?
Final balances are due 7 days after event completion.
4. Can I call in my Credit Card payment?
Yes. But we will still require you to return the signed form for our files. Your sales rep will direct you to the appropriate department.
5. Will I receive a receipt?
If requested we will share a receipt via email.
6. How will I know my event is secured?
You will receive an official “Sales Order” for your event.
7. How long before my event will I be contacted to finalize details?
Typically, we would like to have a final details/processes call set up by our event coordinator 7 – 14 days prior to your event. Your sales Rep will provide an introduction closer to your event date.